Leave your IT in our hands

You need an IT system you can rely on and our job is to ensure that’s exactly what you get. Choose a package that suits your business needs, from fully-managed servers to single applications and Windows or Mac workstations.

You really can leave your IT in the capable hands of our technicians, as we resolve most issues on the first attempt. And as your business grows, simply hand over more responsibility to us.

Key Features

Flexible technical support by fully qualified technicians

Real-time performance monitoring

Virus threats & Connectivity issues

Systems health checks & Preventative IT maintenance

Here, when you need us

No business can afford to have its IT systems crash at the wrong moment. You can rely on our team of technicians to take care of everything, from every-day monitoring to a robust system of maintenance.

Our technicians work around the clock, remote managing your systems and providing preventative maintenance in case anything goes wrong. The majority of issues you report to us are resolved first time around and if a third-party provider is involved, we will work with them to troubleshoot problems, leaving you free to run your business.

Range of Benefits

The Benefits delivered by Managed IT Support include:

Escalating alert system

Most cases – 85% – are resolved at first contact

Root cause analysis

Prevents issues reoccurring

You set the schedule

You benefit from scheduled fixes that fit around your business so, if remedial work is needed, we can do it outside of office hours

Flexible packages to suit your budget

Choose the level of service you need, from monitoring and maintenance to full management of your IT.

User Support

Getting help is as simple as picking up the phone and speaking to an IT engineer. Our service desk provides ongoing end-user support, making sure that the people powering your business can make best use of your IT systems. Highly-trained engineers operate 24/7/365 by phone and email. Our job is to keep your IT systems up and running optimally.

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Key Features

Certified engineers
Full IT support for authorised users
A flexible choice of support packages
Broad spectrum of support, from workstations to servers

Remote Monitoring and Management

Modern day IT management is handled most effectively through remote maintenance. This service allows us to gain a complete overview of your IT systems in real time, update them automatically and resolve issues quickly. Your computer network will be closely monitored and managed by technicians trained to pick up on any issues and take immediate remedial action.

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Key Features

System health updates
Automatic updates
Alerts and reporting system

IT Strategy

Having an IT strategy in place is essential for modern businesses. The strategy underpins your entire technology estate and informs not just what your IT structure looks like today, but how it will continue to serve your business into the future.

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The structure should answer the key “how, why and what” questions about your IT:
· How you use it
· Why you need it
· What is required to meet your objectives and support your business plan

Fitness Factors of an IT Health Check

With legislative changes coming into effect this year (GDPR), the rise of remote working and ever adapting cyber threats it’s a good time to book your business in for an IT Health Check.

IT Health Checks are a great way to find out more about your IT infrastructure and ultimately make smarter choices when it comes to the future.

What our clients say

Get Solutions

Andy Kelly

GET Solutions

“We first approached 5i Business when our existing contract for IT infrastructure was coming to an end. We have gone from an unsupported system that we were trying to manage ourselves to a fully managed implementation. Now, 5i Business is saving us 24% a month compared to our previous contract. And we can focus on the job without being distracted by IT problems (which before were grinding us to a halt). It's a better service for less money, plus I feel confident our IT is now being managed correctly, which is important for us as we grow.”
Virtual Office Solutions

Susan Cumming

Virtual Office Solutions

“We operate an inbound call answering service and approached 5i Business about their cloud phone system. It has enabled us to take more control of our systems while still having technical support available if we're unsure of anything. 5i Business has made a real effort to understand us and how available technologies will help us win more business and deliver an outstanding service to our customers. 5i Business now acts as our technical consultants for all things IT, and we’re even starting to work with them to help our own customers.”